Case studies
We Help Cross-Border Operators Live the AI Dream
How freight forwarders, customs brokers and 3PLs put RSA XB into production — what changed, what it took, and what we measured.
LatestXB ClearanceFlowNo engineers. Mailbox connected. First declaration in 4 minutes
Same ops team. 3× the customers. One Microsoft 365 inbox — live the morning after signup, 27 client companies from a single account.
- From mailbox connection to first value
- 15 minFrom mailbox connection to first value
- Customer volume the same ops team can handle
- 3xCustomer volume the same ops team can handle
- Client companies live on day one
- 27Client companies live on day one
GCCXB AddressIQ78% → 84% first-attempt. No room full of callers
First-attempt delivery across its GCC lanes moved six points — within a point of rivals who buy that outcome with an outsourced calling team, and with nobody phoning anyone.
- First-attempt delivery rate
- +6 ptsFirst-attempt delivery rate
- People added to get there
- ZeroPeople added to get there
- What the human-agent alternative reaches
- 85-88%What the human-agent alternative reaches