← Back to Home

Privacy Policy

Last updated: January 2025

1. Introduction

RSA eCommerce ("we", "us", or "our"), a division of RSA Global, is committed to protecting the privacy of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cross border logistics services.

2. Information We Collect

We may collect the following types of information:

  • Business contact information: Name, email address, phone number, company name, and job title provided when you contact us or request a consultation.
  • Shipment data: Tracking numbers, origin and destination addresses, package details, and customs documentation required to provide our logistics services.
  • Technical data: IP address, browser type, device information, and usage data collected automatically when you visit our website.
  • Communications: Records of correspondence when you contact us via email, phone, or through our website.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our cross border delivery and customs clearance services.
  • Process and manage shipments, including tracking and status updates.
  • Communicate with you regarding service inquiries, updates, and support.
  • Comply with legal and regulatory requirements, including customs and trade compliance obligations.
  • Improve our website, services, and customer experience.
  • Send relevant business communications where you have consented or where we have a legitimate business interest.

4. Information Sharing

We may share your information with:

  • Logistics partners: Last-mile carriers, customs brokers, and delivery agents in destination countries as required to fulfil shipments.
  • Government authorities: Customs agencies, tax authorities, and regulatory bodies as required by law.
  • RSA Global group companies: For internal business operations and service delivery.
  • Service providers: Third-party providers that assist with IT infrastructure, analytics, and business operations, bound by contractual confidentiality obligations.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These include encryption, access controls, and regular security assessments. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. International Data Transfers

Due to the nature of our cross border logistics services, your information may be transferred to and processed in countries outside your country of residence. We ensure that appropriate safeguards are in place, including contractual protections, to protect your data in accordance with applicable privacy laws.

7. Data Retention

We retain your information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, or reporting requirements. Shipment and customs data may be retained for the periods required by applicable trade and customs regulations.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal information, subject to legal retention requirements.
  • Object to or restrict certain processing of your data.
  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at the details below.

9. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyse website usage. You can control cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

RSA eCommerce
Email: contact@rsaxb.com